Location: This position is based in Hartford, Connecticut

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

We are seeking a highly motivated and client-focused professional to join our team as a Client Specialist. This role requires strong communication skills, the ability to work within structured workflows, and a commitment to delivering exceptional service. The ideal candidate will thrive in a fast-paced environment, demonstrate empathy when working with members and partners, and consistently meet service level agreements (SLAs) while helping to resolve complex issues efficiently.

What you’ll do

• Provide direct support to enterprise clients, external partners, and members, ensuring issues are resolved effectively and professionally.
• Maintain high levels of client satisfaction by adhering to established workflows, processes, and SLAs.
• Serve as a reliable point of contact for internal and external stakeholders, ensuring clear and consistent communication.
• Collaborate with cross-functional teams to identify and address root causes of issues.
• Communicate across all modes of contact, including phone, email, chat, and video, with professionalism and clarity.
• Support the tracking and resolution of client concerns using tools such as Microsoft Office and Salesforce.
• Exercise sound judgment when making timely decisions aligned with business goals and organizational culture.
• Manage time effectively to balance multiple priorities and meet deadlines.
• Participate in team meetings and contribute to process improvement initiatives.
• Work independently and take ownership of tasks with limited supervision.
• Other duties as assigned

What you’ll bring

• Demonstrated experience in client-facing roles, including enterprise-level client support and partner interaction.
• Strong professional business communication skills and acumen, with the ability to build trust through consistent, transparent interactions.
• Excellent communication skills across all modes of contact (phone, email, chat, and video).
• Empathetic approach to supporting members, providers, and clients.
• Proven problem-solving abilities, with a focus on identifying root causes and implementing effective solutions.
• Strong customer service mindset, with attention to quality and responsiveness.
• Ability to make well-informed decisions that align with business and cultural goals.
• Comfortable working both independently and as a collaborative team member.
• Professional demeanor when interacting with internal and external partners.
• Familiarity with Microsoft Office applications for documentation, tracking, and communication.
• Experience or familiarity with Salesforce or similar CRM/case management tools.
• Excellent organizational and time management skills, with the ability to adapt in a fast-paced environment.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
• A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.

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