Who we are

Founded in 1999, Quantum Health is a privately-owned, independent healthcare navigation organization. As the company that invented healthcare navigation, Quantum Health continues to set the standard and, in 2025, acquired the leading healthcare technology company, Embold Health. This further strengthens the AI and provider search capabilities, guiding members to the right care. Together, the teams lead the industry in healthcare navigation, simplifying care journeys, improving outcomes, and controlling rising costs for organizations of all sizes. This role supports the Embold Health division.

We’re committed to building diverse and inclusive teams across our organization, so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Product Solutions Lead (Employer Segment) will be a strategic bridge-builder to sit at the intersection of our customers and our builders. In this role, you will translate the complex needs of the employer benefits market into actionable insights. You aren’t just identifying what the market wants; you are collaborating with Executive Leadership and Engineering to determine what is feasible, scalable, value-creating, and strategically aligned with our long-term vision.

Location: This position may work remotely anywhere in the United States of America.

What you’ll do (Essential Responsibilities)

• Market-to-Product Synthesis: Act as the "voice of the employer" within the internal product organization. You will take market needs, objections, and trends and synthesize them into structured recommendations for the collective roadmap.
• Collaborative Roadmap Contribution: Work as a key stakeholder alongside Engineering and Executive leadership to prioritize new features. Your role is to provide the market evidence and business case that informs our shared development priorities.
• Solution Engineering (GTM Support): Partner with the Employer Go-To-Market teams as the subject matter expert in high-level prospect meetings. You will handle deep-tier technical questions regarding plan design, alternative funding, and benefits integration.
• Business Case Advocacy: For every proposed "pivot" or "new option," you will develop the supporting business case—evaluating the market opportunity and revenue impact to help the Technical teams understand the why behind the what.
• Cross-Functional Liaison: Serve as the "connective tissue" between Sales, Actuarial/Legal, and Engineering to ensure that what we promise in the field is technically viable and operationally sound.
• The Collaboration Model
• With Sales: You are the technical closer and the active listener in the room seeking feedback and objections.
• With Engineering: You are the advocate for the user, providing clarity and context for the roadmap without overstepping into technical architecture.
• With Leadership: You are a strategic advisor, providing the data necessary to make "build vs. buy," "go vs. no-go," and “prioritize this vs. that” decisions.
• All other duties as assigned.

What you’ll bring (Qualifications)

• Experience: 8+ Years in Health Benefits/Insurance: Specifically looking for experience in Alternative Funding (Self-insurance, Captives, Level-funded, or RBP) with deep understanding of the "math" of a health plan.
• Benefits Fluency: Deep knowledge of the employer benefits landscape (ERISA, self-funding, TPA operations, etc.).
• Structured Thinking: Ability to turn messy, anecdotal feedback from a sales call into a structured "Problem Statement" with solution structure and attendant business case justification to multiple stakeholder groups including leadership, engineering, sales, and marketing.
• Solution Mentality: Take "no" or "I wish it did X" from the field and transform those objections into viable product features or new plan options.
• Diplomacy & Influence: Proven ability to influence roadmap decisions through data and relationship-building rather than "top-down" mandates.
• Analytical Rigor: Proficiency in building ROI models and business cases for new product initiatives.
• Hybrid Role History: Proven track record in a role that sat between Sales/Consulting and Product/Operations (e.g., former Sales Engineer, Benefit Consultant, or Case Manager).
• Business Case Development: Experience creating ROI models or formal "Product Opportunity Gap" analyses to justify shifting development resources.
• Underwriting/Actuarial Literacy: They don't need to be an Actuary, but they must understand key cost of care levers and how these levers are delivered to employers.
• Executive Presence: Comfortable presenting to C-suite stakeholders (both internal and external) and defending a "no" when a market request doesn't align with the business case.
• Active Listening: The ability to hear a "customer complaint" and diagnose it as either a training issue (Sales) or a functional issue (Product).

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