Customer Success Manager

Rain

Rain

Administration
Remote
Posted 6+ months ago
Rain is a venture-backed fintech with a mission to enable billions of people to reach financial freedom. Our first product gives employees instant access to their earned wages, enabling people to start their journey to financial success. Rain is the fastest-growing startup in the category and was incubated with QED Capital, a top fintech venture fund.
As a Customer Success Manager (CSM) you will work with our customers to ensure they are continually deriving value from partnership with Rain. In this role, you will manage new and existing customers through the full lifecycle and be hyper focused on delivering a fantastic customer experience that will result in expansion and increased retention rate.
Responsibilities
- Own the entire relationship between Rain and our customers by establishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service.
- Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
- Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded.
- Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
- Be the customer point of contact and voice for support, queries and functional assistanceSupport the build and demonstration of client success stories to be evangelized among business prospects and industry experts
- Use customer relationships as needed for prospect references.
Requirements
- 2+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers.
- Strong project management skills and ability to prioritize internal and external requests.
- Demonstrated track record of successfully building relationships and problem solving skillsProven ability to measure, understand, and communicate business needs and impact to your customers.
- Ability to be flexible and adjust to changing priorities or projects as the company scales
- Experience in HR Tech is a plus.
- Experience using an enterprise CRM (HubSpot, Salesforce, etc.).
Who We Are:
Rain is filled with people with a deeply rooted passion for our mission, who embrace diversity throughout our global team, and grow personally and professionally. We own what we do and let data guide our actions while working quickly and adapting to new challenges everyday.
How we care for our team:
Along with competitive salaries, Rain offers great benefits including:
Flexible PTO
Medical, Dental, Vision, Life, Disability coverage
Parental leave
Monthly stipend
Equity options
As part of our dedication to the diversity of our workforce, Rain is committed to Equal Employment Opportunity and does not discriminate based on race, religion, color, national origin, ethnicity, gender, sex (including pregnancy), protected veteran status, age, disability, sexual orientation, gender identity, gender expression, or any unlawful criterion existing under applicable federal, state, or local laws. If you need assistance or accommodation due to a disability, you may contact us at HR-US@rain.us.
The Rain Instant Pay app provides early wage access for employees at mid to large-sized organizations to improve financial wellness and increase employee productivity.
With 63% of Americans living paycheck to paycheck, financial wellness tools are an important part of any employee benefits package. Rain works by giving advances on upcoming paychecks; it is not a loan and there is no interest. Employees pay a small fee for this service, which is healthier than payday loans.
Rain’s mission is to regrow financial freedom by giving people full control over their income and to put an end to predatory financial products, replacing them with on-demand pay.
As an equal opportunity employer, Rain is committed to diversity, equity, and inclusion. Our people bring our products and organization to life, and every unique perspective makes us better. If you need accommodation in the recruiting process due to a disability, please email globalpeopleteam@rain.us or let your recruiter know.