*This role requires a hybrid schedule and can either be based in our Fort Mill, SC Headquarters (Charlotte, NC Metro Area) Tuesday through Thursday) and work fully remotely on Monday and Friday each week.

As an Account Coordinator for Mortgage and Home Equity Partners on Bankrate, you will play a crucial role in building and maintaining accounts in various platforms, ensuring seamless integration and efficient communication between partners and account managers. You will be responsible for assisting with onboarding training, lead delivery, and addressing partner inquiries and change requests. Your ability to navigate multiple systems and collaborate effectively with various teams will be key in supporting our account managers in Bankrate's home lending business.

What You'll Do:

• Build new accounts for Mortgage and Home Equity Partners in Bankrate Advertising Platform (BAP) and Loantek
• Pricing setup and integration in Loantek or Mortech
• Lead delivery setup and management for partners
• Conduct onboarding training for Bankrate Advertising Portal and Loantek Portal
• Handle partner inquiries, change requests, account closures, and fund applications
• Serve as the primary point of contact during the build process and maintain strong communication with partners and account managers
• Process lead refund requests, account closure requests, and refunds

Impacts:

• Efficiently onboard new partners, ensuring smooth integration and setup
• Improve partner experience by addressing inquiries and change requests promptly
• Enhance pricing accuracy and lead delivery management for partners
• Strengthen communication and collaboration between partners, account managers, and internal teams
• Contribute to the growth and success of Bankrate's home lending business through effective account management and support

What We're Looking For:

• Proficiency in navigating multiple systems for managing partner accounts and requests
• Familiarity with Mortgage and Home Equity industry practices
• Knowledge of Microsoft Office Suite and Google Workspace
• Strong communication skills for collaborating with partners, account managers, and internal teams
• Quick learner, self starter attitude and a willingness to quickly learn the mortgage industry
• Efficient task prioritization and issue resolution
• Ability to acquire and apply knowledge effectively
• Team player with a proactive and customer-centric approach
• Experiences:
• Previous experience in account management, client services, or related roles
• Exposure to pricing setup and lead delivery processes
• Experience in handling partner inquiries, change requests, and account closures
• Background in working with third-party portals and integrations

Compensation

Cash Compensation Range: $50,000-$60,000

*Note actual salary is based on geographic location, qualifications, and experience.

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Perks and Benefits:

Unparalleled Experience:

• 1:1 Coaching and Stretch Assignments early in your career
• Robust L & D Offerings
• Global Peer Network for more seasoned talent

World Class Mental Wellness:

• Access to Free Therapy Sessions and Emotional or Work-Life Counseling Sessions for all US Employees and Family Members

Family Support, Planning, and Fertility:

• Support for every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more.
• Medical, Dental, Vision, Health Insurance Coverage
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• 401k with Match
• Employee Assistance Program

Hybrid Schedule + Generous Paid Time Off (PTO):

• On-site Collaboration and Work From Home (WFH) Days
• Holiday Pay
• Winter Week: Company Recognized Holiday between Christmas and New Years

On-Site Perks:

• Full Gym and Yoga Studio
• Tennis Courts
• Pickleball Courts
• Indoor Basketball Court
• On-site Chefs and Baristas
• Frequent Community Events and Celebrity Guest Speakers

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology, including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life's most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey, from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com.

If you are based in California, we encourage you to read this important information for California residents linked here.

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