As Vice President, Client Experience Operations, you’ll be responsible for the overall leadership of the Client Experience Operations teams. This position requires prior experience as a Divisional Vice President or prior leadership experience at a senior leadership level. You’ll be responsible for mentoring the Client Experience leadership team that reports to you. You’ll also collaborate with other leaders cross-functionally to establish business goals and drive transformational change within the business.

About the role

• Communicate and embody the culture, vision and overall direction of the business area
• Lead, guide and evaluate the work of the team while driving business results
• Assist senior leadership with formulating/implementing the strategic plan that guides the direction of the business area
• Effectively communicate expectations to all leaders
• Monitor key gauges for their business area (overtime, efficiency, turn times, survey results)
• Identify innovative solutions to processes and business challenges
• Analyze layers of risk, compensating factors and the overall quality of loans when making decisions
• Engage in professional development opportunities, such as maintaining leadership training, staying up to date on industry trends, and enhancing subject matter expertise, and mentor others
• Facilitate feedback sessions and round table discussions to gain insight from team members to foster a feedback-rich environment

About you

• Mortgage industry knowledge
• 7 years of leadership experience

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com.