Position Summary

The Commercial Property Administrator, reporting to a Commercial Property Manager, supports their assigned Commercial Property Management Team and the team's portfolio of commercial properties across Downtown Detroit, MI. The properties that the team supports could possibly include high-rise commercial office buildings, retail spaces, parking garages, and industrial properties. All the properties are located in Detroit's downtown urban core. This role involves supporting the processes of evaluating terms of tenants' commercial office leases, supporting vendors that support the properties, providing industry-leading customer service to our tenants and their guests, tracking maintenance requests, and supports from an administrative stand point tenant billing and collections.

Essential Functions

• Maintain confidentiality while relaying information to the Property Manager.

• Prepare reports, presentations, correspondence, and related documents.

• Serve as a liaison to tenants/residents, ensuring quality service and satisfaction.

• Coordinate tenant/resident relations, including move-ins, move-outs, and communication of building updates.

• Maintain and organize shared electronic files, tenant/vendor records, and contact lists.

• Assist with service contract coordination and purchase order preparation.

• Manage and monitor work order requests, logs, and reports.

• Oversee environmental services, engineering, and on-site security as needed.

• Create and manage rent letters, reconciliations, and invoices for tenants/residents.

• Schedule meetings, reserve conference rooms, and coordinate conference calls.

• Coordinate loading dock access and issue tenant/vendor badges.

• Monitor and order supplies and snacks.

• Ensure certificates of insurance are current and on file for all tenants and vendors.

• Schedule and oversee environmental services and engineering support and coverage.

• Perform other duties as assigned.

Key Competencies

• Communication: Conveys ideas clearly; adapts messaging to audience; listens actively; fosters collaboration and trust.

• Planning & Organization: Prioritizes tasks effectively; manages time and resources; adapts to shifting priorities; executes with attention to detail.

• Problem Solving: Analyzes and resolves issues using critical thinking; remains adaptable and solution-focused; escalates when appropriate.

• Living Our Culture & Ethics: Acts with integrity; promotes inclusivity and accountability; aligns actions with organizational values; upholds compliance.

• Technical Skills: Applies relevant technical and industry knowledge; seeks ongoing development; contributes to team success through innovation and expertise.

Position Qualifications

• Strong organizational skills with attention to detail.

• Effective multitasking and time management abilities.

• Maintains confidentiality with integrity and discretion.

• Strong written and verbal communication skills.

• Ability to handle basic problem-solving within established guidelines.

• Interpersonal skills for resolving conflict and building relationships.

• Working knowledge of property management practices is a plus.

Position Requirements

• Minimum of 1 year of relevant work experience required.

• At least 1 year of administrative experience is required.

• High school diploma or GED is required; Associate's or Bachelor's degree preferred.

• Prior technical experience or real estate knowledge is preferred.