Application Deadline: 5/29/26 - Hybrid Role - Must live within a commutable distance to the Highlands Ranch, CO office for in-office responsibilities. Typically 6 days per month.

As the Servicer Review Analyst I - Master Servicing, you'll be responsible for organizing, conducting and managing the process of Primary Servicer site visitations for evaluation of their servicing operations. You'll be responsible for the timely reporting of site review findings and the writing of an internal operational report. You'll conduct Primary Servicer Desk Reviews for the purpose of analyzing operational and financial strengths and weaknesses. You'll direct and approve Servicer's course of action involving loan level issues related to trust agreement and servicing agreement obligations.

About the role

• Travel to Primary Servicer site. Responsible for the project management including the preparation and mailing of an engagement package before and reconciliation and reporting of findings after the Site Review. Requires extensive customer-facing and interviewing of high-level senior officers. Requires extensive knowledge of governing trust agreements to speak to contract requirements. Requires well-rounded knowledge in loan servicing to negotiate with Servicer on acceptable servicing practices.

• Responsible for writing and publishing a site report of audit findings to the Primary Servicer within required timeframes. Responsible for writing an internal operational report on the servicing operation. Organizes and leads conference calls with key management internally and within the primary servicing operation to discuss issues/findings, etc.

• Responsible for conducting and managing the Primary Servicer Desk Reviews by analyzing and inventorying responses/attachments from the Annual Servicer Questionnaires. Performs risk/best practice analysis of servicing functions i.e. tax processing, force placed insurance, escrow administration, default, etc. Has extensive knowledge in financial analysis and loan servicing to identify any risks within the servicing operations.

• Responds to complex verbal and written loan level requests from Primary Servicers. Requires extensive knowledge of governing trust agreements to speak to contract requirements, as well as an understanding of the basic laws of REMICs or Real Estate Mortgage Investment Conduits so as not to allow an adverse REMIC event. Also requires extensive knowledge of acceptable servicing practices or best practices. Has the authority to approve/deny the loan level request e.g. partial releases, subordinations, prepayment penalty waivers, easements, etc. within the parameters of the governing servicing agreement, trust agreement and loan documents.

• May lead and perform other related duties or ad hoc projects within the scope of responsibilities.

About you

• Results leadership to build customer relationships, manage execution, show initiative as relationship manager

• Thought leadership and decision-making capability

• Advanced written/verbal communication skills

• Able to interview or lead discussions with senior officers while representing the Firm at large

• Practice active listening

• Strong analytical, organizational, project management skills

• Ability to work independently

• Detail oriented

• Problem solving focus

• Sound judgment

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $50,220.00-$111,280.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.