We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Join our dynamic team in a critical role that significantly contributes to our operations. As a Provider Payouts Associate, you will play a pivotal role in ensuring our valued providers receive precise and timely payments. This involves delving into data analysis to guarantee accuracy while actively engaging with our therapists to facilitate seamless communication. Our company culture places a strong emphasis on self-care, recognizing that well-being directly impacts performance. We foster open communication, teamwork, and a commitment to employee growth and development, creating an inclusive environment where every voice is heard and valued. This is an opportunity to make a tangible impact on our company's growth while contributing to a culture that values both professional excellence and personal well-being.

Required Qualifications

• Demonstrate a strong work ethic and a proactive team mentality

• Previous customer service experience

• Collaborate with the team to ensure precise and timely payments to providers

• Emphasize open communication, teamwork, and dedication to employee growth

• Possess intermediate spreadsheet skills, using VLookups, covering tasks like data sorting/analysis, and working with basic to advanced formulas

• Exhibit effective written and verbal communication skills

• Showcase a problem-solving mindset with a keen focus on details

• Comfort and proficiency in working in a highly autonomous, collaborative environment

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Familiarity with Zendesk

• Experience with a healthcare organization and knowledge of an electronic medical records system (AMD a plus)

• Previous accounts payable experience

We're serious about your well-being! As Part Of Our Team, Full-Time Employees Receive

• 100% remote work environment from anywhere in the US

• Competitive pay and benefits that don’t change based on location

• Health benefits: medical, dental, vision, life, disability, and FSA/HSA

• Access to our 401(k) plan

• Generous time off policies, including 2 company-wide shutdown weeks each year (for most employees) to focus on self-care

• Paid parental leave

• Employee Assistance Program (EAP)

• Stipend to ensure your home office sets you up for success

• Quarterly department stipend for team building or in-person gatherings

• Wellness events and lunch & learns spanning many topics

Our Team

The people of Rula are what truly define our mission and determine our impact on the people we serve. We believe in building not only a team, but a diverse community, inspiring each other by taking on big challenges, growing and succeeding together.