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The Salesforce Digital Enterprise Technology (DET) GTM Service Delivery Group (SDG) utilizes Technical Project / Program Managers with strong technical acumen and focus areas of expertise to provide leadership and cross-team coordination for large-scale and complex solution deliveries across the GTM space.

The Technical Project/Program Manager coordinates between multiple solution delivery teams when projects / programs are created. The TPM is responsible for managing project/program timelines, capacity planning and working with Product Management to ensure scope delivery meets overall program goals and vision according to definitions of success. The TPM is critical in orchestrating the successful delivery of complex initiatives that spans across numerous teams, business partners, and technology areas. They facilitate the critical path of work development and delivery across all dependent teams, defining and clearing blockers and ensuring a steady flow of work through the contributing teams. TPMs understand the scope of the project/program at a macro level and are accountable for keeping leadership, impacted teams, and stakeholders updated about the progress health, risks, and critical milestones of enterprise-level deliveries.

Responsibilities

Ensure deliverables are aligned across contributing teams for projects and programs
Provide program specific knowledge transfer as new members are added to the program
Drive cross functional program priorities
Track and manage program artifacts
Coordinate handoffs of program deliverables
Drive program retrospectives upon closure and after completion of critical milestones
Support Program Increment Planning, and other work planning efforts to synthesize outputs into appropriate program materials in partnership with RTE, and Product roles
Coordinate project / program interdependencies between the various projects and programs in the portfolios
Work in tandem with product, engineering, architecture, and business stakeholders to identify overall goals, vision, and measures of success for program
Ensure measures of success/KPIs are tracked through the program
Ensure decision making, prioritization, escalation and governance in place and followed
Effectively and accurately report delivery progress to program stakeholders
Report key risks/issues to leadership and drive mitigations/resolutions
Manage program capacity planning
Connect the dots between DET, business, and external teams
Identify and align with Product team on managing program/project health within internal reporting tool for leadership review

Required Qualifications

Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
6+ years experience in Program/Project Role; preferably using Agile framework
Strong computer skills - experience with G-Suite or comparable platforms required
Ability to weigh business and technical requirements to help drive desired PI planning outcomes
Ability to work effectively in a fast paced, high energy, team-oriented environment
Ability to multi-task and perform effectively under pressure
Experience with business process expertise around enterprise software and internal operations
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written

Preferred Qualifications

Strong experience and understanding of Customer Success practices and products
Agile, PMP Certification or MSP Certification preferred
Experience using Salesforce preferred, but not required

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