We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV.

Digital Enterprise Technology blazes the trail of enterprise IT and accelerates the success of the Salesforce family through the best implementation of Salesforce on the planet. We value Trust, Scale, and Integration. We relentlessly pursue these values with the help of modern, lean, and self-governing Scrum teams. As part of Salesforce DET, you will play a key role in a smart, creative, and fun team. You will make a meaningful difference in product delivery. Come grow with us in an environment where professional development is encouraged, volunteerism is the norm, and innovation is a daily occurrence.

Your Impact

Administer, manage, configure and support enterprise applications aligned to a Business unit or platform
Review and diagnose issues; take corrective action which may include coordinating with appropriate peer teams and escalating where necessary
Communicate and raise awareness of product bugs and improvement requests that need focused attention by the development team
Partner with development scrums to implement new functionality via Agile based processes including service planning, configuration, operational readiness assessments, runlist reviews, and code deployments
Understand system configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
Implement monitoring services to proactively identify issues
Maintain updated system documentation and Salesforce policies/procedures
Transfers knowledge throughout organization, participates in projects to develop standard processes, and mentors junior staff and new hires
Leads tasks and projects in a fast-paced support environment, driving all issues to resolution with a focus on customer satisfaction and efficient task execution
Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Responsibilities

Participate in discovery and design sessions
Document and present implementation designs to peers, stakeholders and review board
Coordinate with stakeholders to align on the development environment and launch dependencies
Implement approved designs to meet integration requirements
Write, execute and maintain automated unit tests
Provide investigative support on new & existing integrations
Rotational on-call and incident response duties
Occasional off-hour deployment and maintenance windows
Work with project managers to provide timely status and feedback to stakeholders
Align to Agile Methodology
Partner closely with BT Business & Enterprise Architects, Product Managers, Program Staff, QA and other DET teams to execute acquisition integration projects
Keep up with targeted security, technical and business training

Required Skills

Salesforce Administrator (201) Certification
4-6 Years of service management experience
A related technical degree required
Solid understanding of Salesforce SOQL, SOSL, PLSQL and security model including profile, role, permset, permset group, field level access, layout assignment, etc.
Demonstrable experience with HTML/XHTML, jQuery, Javascript, AJAX, SQL, SOAP, REST, JSON, Apex
Experience with sandbox and production deployments, user & license provisioning, runlist management, etc.
Experience with working with software product development team on feature enhancements
Understanding of standard processes of software deployment implementations, including design patterns, release management, deployment strategies, and testing
Understanding of ITIL Service Support concepts including Incident and Problem Management
Familiarity with SOX protocols, Change Management and Release Management principles and processes

Preferred Skills:

Experience with database concepts and data modeling capabilities
Advanced Administrator (211) Certification
Sales Cloud or Service Cloud Certification
Good understanding of integration concepts including connected apps, unlocked packages, security certificates, handling of public/secret keys, platform events, etc
Experience with Mulesoft administration, configuration and tuning
Demonstrable ability to handle overall business initiatives or several components of a large, sophisticated project with direct experience in Agile and Scrum;
Project management skills with ability to balance multiple projects/tasks across various user groups
Background in both agile scrum or kanban methodologies
Excellent interpersonal, verbal and written skills and the ability to interact with all level of stakeholders, support personnel, and clients
Strong documentation, analytical and problem-solving skills

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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