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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Technical Support Engineer in Bellevue, WA:

Job Duties: Lead and enhance the complete end-to-end customer experience. Coordinating and running the resolution of critical technical issues, showcasing expertise in Database concepts, Data management, SQL, and internet technologies. Demonstrating exceptional research and documentation skills in prioritizing customer issues effectively, while managing time proficiently in a fast-paced environment. Proactively raising issues to Product Engineering based on a clear comprehension of Sales Cloud products, contributing to product improvement and innovation. Consistently exceeding customer expectations, reflecting excellent written and verbal communication skills and a commitment to high customer happiness. Developing and maintaining technical expertise in assigned product areas, applying knowledge effectively to assist customers, while demonstrating a strong skill set in customer support. Providing peer mentorship through a Swarming framework, contributing to team cohesion and fostering a collaborative environment for knowledge-sharing and skill development. Creating knowledge base materials dedicated to operational efficiency. Utilizing experience in working with and solving problems in various internet browsers and the ability to effectively prioritize and advance customer issues as required. *Above address additionally encompasses the following Salesforce locations in the Seattle area: 744 N. 34th St. Seattle, WA 98103, 701 N. 34th St., Seattle, WA 98103, and 929 108th Ave, Bellevue, WA 98004. The permanent position may be offered at any of these locations in the Seattle area.

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and (2) years of experience in the job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) User Management; (2) Data Security; (3) Object Schema; (4) Data Loader; (5) SOQL & SOSL; (6) DevOps; (7) Salesforce Platform; (8) Technical Documentation; (9) DBMS; (10) JavaScript. Any suitable combination of education, training and/or experience is acceptable.

Salary: $162,531.00 - $164,000.00 per annum.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 24-145667. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Washington-based roles, the base salary hiring range for this position is $162,531 to $164,000.