To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

About Futureforce University Recruiting

Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.

User Experience

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

This role is only open to those who are current or prior Salesforce interns. All others who do not meet this criteria will not be considered.

Slack is hiring an Senior User Researcher to help us make people’s working lives simpler, more pleasant and more productive.

We’re looking for early career user researchers to work across our product organization. The Research & Analytics team aims to improve the product experience and maintain a customer-centered culture at Slack through practical and impactful research on how people use Slack and what their needs are.

The nature of our work covers every stage of the product development cycle — from the formative to the evaluative and everything in between. We’re looking for researchers who are passionate about technology, will be comfortable in a dynamic organization, have excellent communication and collaboration skills, and are focused squarely on improving our product and our business.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together, we aim to be smart, humble, hard working and collaborative. If this sounds like a good fit for you, why not say hello?

What you will be doing:

• Gather and prioritize key research questions from product, design, engineering, and marketing partners

• Plan and conduct practical, impactful research via a diverse set of methods throughout the entire product cycle

• Analyze results and translate them into clear, compelling narratives that inspire action and change among your stakeholders

• Engage with cross-functional product teams as they build, consulting on their execution and identifying new opportunities

• Partner closely with Researchers and Data Scientists in other product areas to ensure a consistent and always-evolving view of the user experience

• Act as an internal evangelist for our customers, our users and product research as a discipline

What you should have:

• A PhD degree in Psychology, Human Computer Interaction, or related field or similar work experience

• An understanding of and ability to implement basic qualitative research design best practices

• An understanding of and ability to conduct qualitative or quantitative data analysis

• Strong collaboration and communication skills

• Strong storytelling skills and an ability to frame insights into compelling narratives

• Familiarity with developing or using frameworks to align cross-functional teams

• Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants when the situation demands it

*This is a rough guide, but we recognize that strong researchers come from a variety of paths and backgrounds — please apply if you feel you’d be a good fit!

Slack is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Slack will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For California-based roles, the base salary hiring range for this position is $194,000 to $194,000.