Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Global Professional Services Talent Development is seeking a highly organized, detail-oriented Senior Analyst to support the successful execution and operational excellence of our Talent Development programs and initiatives.

This role is responsible for enabling the seamless delivery of talent programs by driving operational workflows, participant management, systems updates, communications assets, and cross-functional coordination. As a key member of the Talent Development team, this individual ensures high-quality execution across initiatives including career paths documentation and updates, skills library maintenance, talent and learning communication and help channels, enrollment and participant management processes, and program tracking.

This role provides foundational exposure to broader Talent Development strategy, enablement practices, and program design. The Senior Analyst / Coordinator will deepen their expertise in operations, program management, stakeholder engagement, and data analysis, building toward expanded scope and ownership over time.

Success in this role requires strong communication, operational excellence, systems and data fluency, paired with a continuous improvement mindset and a thoughtful approach to leveraging AI and automation to drive efficiency, scale impact, and deliver measurable results.

Responsibilities:

Talent Development Operations & Program Support

Own and manage core operational workflows supporting Talent Development programs
Manage enrollment, participant tracking, communications, and documentation across multiple initiatives
Maintain and update systems related to career paths, learning records, and program tracking
Support the documentation, version control, and system updates for leveling guides and career path frameworks
Develop and manage communications templates and standardized assets for program launches and updates
Ensure operational readiness for program delivery (participant lists, materials, documentation, timelines, meeting rooms and logistics)
Maintain clear and organized documentation repositories and process guides
Identify opportunities to streamline operational workflows through automation, AI-enabled tools, and process redesign to improve speed, accuracy, and scalability
Provide onsite support for in-person learning programs, including setup, logistics coordination, materials preparation, and day-of execution support during delivery

Project Management & Workflow Coordination

Support the project management of Talent Development initiatives using tools such as Asana and Slack
Track deliverables, timelines, and dependencies across stakeholders
Identify risks, gaps, or delays and proactively escalate or propose solutions
Coordinate cross-functional efforts between Talent Development, Ops, and business stakeholders
Contribute to continuous improvement of processes, templates, and operational standards
Proactively seek ways to reduce manual effort, eliminate redundancies, and increase execution speed while maintaining quality

Stakeholder & Participant Experience

Serve as an operational point of contact for participants and internal stakeholders
Track and support ongoing communications and program updates
Ensure clarity, professionalism, and consistency across participant touchpoints
Support internal help channels, triaging requests and ensuring timely resolution or escalation
Gather feedback and operational insights to improve future experiences
Leverage AI-assisted tools where appropriate to enhance communications quality, responsiveness, and turnaround time

Data & Insights

Maintain accurate participant and program data across systems
Pull and analyze reports to track enrollment, completion, and engagement metrics
Support measurement processes and dashboard updates
Identify trends or operational improvements through data analysis
Ensure data accuracy and integrity across tools and documentation
Explore AI-driven reporting, summarization, and analytics tools to accelerate insight generation and improve decision support

Preferred Qualifications and Skills:

3+ years of experience in program coordination, operations, talent development/learning, HR, or related field
Strong organizational skills with the ability to manage multiple concurrent priorities and thrive in a dynamic, fast-paced, and occasionally ambiguous environment
Experience using project management tools and collaboration platforms
High attention to detail and strong documentation skills
Excellent verbal and written communication skills, particularly for stakeholder and participant-facing communication and materials
Comfortable working with data, spreadsheets, AI and reporting tools
Strong stakeholder management skills and service-oriented mindset
Demonstrated growth mindset and desire to expand into broader Talent Development work
Travel Required: Up to 25% travel required to support programs, events, and team initiatives

Growth & Development Opportunities:

This role is designed as a critical entry point into broader Talent Development and Enablement work.

The Senior Analyst / Coordinator will:

Gain exposure to Talent Development strategy and program design
Partner with senior leaders and designers to understand impact measurement
Develop foundational expertise in Talent operations
Expand project management and stakeholder management capabilities
Build skills toward future roles in Talent Strategy, Learning Design, or Program Management

Leadership Characteristics:

INNOVATION - Develops creative approaches that drive results
INTEGRATION - Makes decisions that takes into account the whole picture of Salesforce and broader industry
MANAGING AMBIGUITY - Produces high-quality work even with incomplete information
RESOURCEFULNESS - Finds creative solutions to roadblocks
COLLABORATION - Builds and leverages strong working relationships across all of Salesforce
DEVELOPMENT - Invests in own development and looks for opportunities to develop and coach others
GROWTH MINDSET - Approaches obstacles as an opportunity to develop and learn

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $94,000 - $142,300 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $112,900 - $155,200 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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