Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

· Leads a client portfolio located across North America comprised of a variety of property types, some of which include critical environments.

· Manages the relationships of the assigned client account, builds those client relationships, achieves the clients' budget targets, as well as Lessen's revenue growth targets.

· Interfaces with the operations team to ensure excellent service delivery quality and achieve the key performance indicators.

· Builds trusting and influential relationships with the client contact and with Lessen's stakeholders.

· Develops a thorough understanding of the client's business objectives and Lessen's products and services, recommends and executes the revenue growth strategy for the accounts, driving profitable business results.

· Delivers operational excellence through effective internal and external relationships.

· Acts as the primary liaison to the client’s business, providing input and strategic guidance to ensure the account team is structured, staffed, and managed to deliver service that exceeds expectations.

· Identifies opportunities for service expansion and service delivery enhancements.

· Contribute to account retention through excellent services.

· Clearly communicate the progress of monthly/quarterly performance to internal and external stakeholders.

· Forecasting and tracking key metrics for assigned account (e.g., quarterly results for operations, vendor performance, and annual forecasts).

· Creating and maintaining a culture of compliance and safety among account personnel.

· Prepare and present monthly updates, quarterly plans, and annual business reviews for assigned accounts.

· Leading client meetings and attending regular client status meetings.

· Collaborating with the sales team to identify and grow opportunities within the account and supporting new client pursuits.

· Respond to client requests, ensure contract compliance, and escalate issues as needed.

· Supporting corporate initiatives.

· Travel requirements: up to 25% of the time if required.

· Assessing strengths, weaknesses, opportunities, and threats within an account.

· Having a comprehensive understanding of Lessen's suite of tools especially One by Lessen, One Insight and other relevant technologies to support the account.

· Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.

· Effective communication skills, including preparing and presenting presentations that make complex topics understandable.

· Proven success organizing, executing, and managing work within a complex and demanding customer service environment.

· Ability to anticipate changing dynamics and to prepare contingencies.

· Fiscal management and budgeting.

· A team player who can collaborate with others, build consensus, and lead without the need for recognition.

· Proficient in engaging multiple teams through communication, processes, personal impact, and influence.

· Proficient at effectively interfacing with senior management reporting on the accounts' performance, its strategy and client relationships.

· Bachelor's Degree or higher in a relevant area of study such as business, facility management, project management, accounting, engineering, and relevant experience.

· Understanding reactive maintenance, preventive maintenance, project management programs, building systems and structure, processes and the technology tools that are used to manage them.

· 7+ years of experience that includes: leading facility management teams delivering services for national or regional dispersed portfolios, experience with a professional facilities service provider, and a track record of profitably expanding the scope of services provided a client.

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· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful