Description

Sprout Social is looking for a highly motivated, strategic and inspiring Revenue Operations Leader to build and steward an organization comprised of Program Managers and Systems/Data/Analytics professionals whose mission is to drive scale & leverage across Sprout’s GTM organization.

Why join the Strategy & Operations team?

Sprout Social is a leader in the rapidly growing social media management space. In Strategy & Operations (S&O), we shape the Company’s GTM strategy and translate it into an operational plan. We are building a world-class team that will be instrumental in helping the Company expand from ~$350M to $1B and beyond. The S&O team plays a critical role in designing, measuring, and optimizing our GTM efforts across Sales, Customer Success, Sales Development, Partnerships, Sales Engineering, and Professional Services. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including DoorDash, General Mills, Trello, Make-a-wish Foundation, Edelman, and Blue Cross Blue Shield. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there.

What you’ll do

• Set Sprout’s strategy for Sales & Customer Success tooling and automation, coordinate cross-functionally to maximize utilization of these tools, and drive measurable productivity improvement
• Own the topic of data quality and integrity within Sprout’s CRM instance, proactively working to improve and maintain a high standard of fidelity with both internal and third-party resources.
• Manage a team of deal desk professionals with a view toward driving scale in our sales support model and transactional efficiency, including acting as an advisor to the business on matters of billing policies, provisioning processes, and deal structuring.
• Develop and manage a business intelligence team whose mission is to build scalable and easy-to-digest reporting infrastructure to drive improved business management and decision-making
• Implement process improvements and drive change management across the organization while leveling up the skills and abilities of their team.
• Build trusted relationships across the organization with an ability to influence and deliver consistent results.
• Develop and manage a team of PMO professionals, standing up a robust process for intake of project work and consistent standards of execution and measurement

What you’ll bring

Sprout Social is looking for someone with a proven track record of people leadership and project management. This individual will partner with Sales and Success teams to identify, prioritize, deliver, and measure initiatives across the organization that are designed to increase efficiency. If you have a passion for leading teams and implementing project management best practices, we’d love to talk to you!

The minimum qualifications for this role include:

• Minimum of 8+ years managing teams, and at least 3+ years of experience as a 2nd line manager (manager of managers)
• Proven track record of strong project management skills
• Track record of supporting Sales and/or Sales Operations in a previous role, including familiarity with Sales and Customer Success reporting
• Experience managing vendor relationships and technology adoption

Preferred qualifications for this role include:

• B2B SaaS/Software
• Fluency using Excel and Tableau
• Deep familiarity with Salesforce
• Familiarity with Agile methodologies
• Strong communication and presentation abilities, both written and verbal

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Partner with the VP, Sales Operations to define key success metrics for your role and how you will be measured against them
• Meet your team in 1:1’s to understand current processes and areas for opportunity
• Learn Sprout’s current approach to project and program management
• Meet with leaders throughout Sales, Customer Success, and Marketing organizations that share responsibility for accomplishing goals.

Within 3 months, you’ll start hitting your stride by:

• Fully immerse yourself within our current programs and initiatives while developing a point of view on the most effective mechanisms for facilitating project management and documentation
• Take ownership of major initiatives already in flight, including among others, data integrity & assurance, and key reporting infrastructure buildouts.
• Effectively prioritize the needs of the business in order of impact and priority by reviewing the available data and running meetings with department stakeholders
• Conduct active research leveraging all available tools and data sources to understand brand, culture, KPIs, and success metrics so you can add value throughout your interactions and become a trusted advisor to your team and the company
• Start the process of reviewing existing vendor contracts and exploring new vendors to develop a comprehensive Sales and CS tooling strategy

Within 6 months, you’ll be making a clear impact through:

• Measure initial process improvements and make adjustments where appropriate
• Have built strong departmental relationships with Marketing, Sales Operations, Customer Marketing, and Product teams
• Have established a new set of standards for our PMO organization, including intake process, execution playbook, and measurements of effectiveness
• Have refined a roadmap for improvements in our deal desk capabilities, and begun to execute against top priorities
• Continue to develop your team, personally and professionally
• Achieve noticeable improvements in the adoption and effectiveness of the technology stack
• Meaningfully addressed our CRM data integrity issues with a sustainable approach and program

Within 12 months, you’ll make this role your own by:

• Being recognized across the organization as a strategic resource and effective communicator
• Have developed and socialized a roadmap and series of future programs and investments that will shape our Central Operations team and drive increased scale and leverage
• By way of your involvement, the department will have matured into an efficient and strategic arm for the company

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

This role’s minimum On Target Earnings (“OTE”) is $205,000.00 USD annually. OTE is the sum of a fixed base salary plus incentives at target performance. Incentive compensation will vary based on performance. The minimum amount earned is the fixed base salary. Since the incentive plan is uncapped, this role has no maximum pay range.

These ranges were determined by a market-based compensation approach. We used data from multiple sources, including, but not limited to, trusted third-party compensation sources to set equitable, consistent and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

OTE is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

#LI-REMOTE