We are hiring a Case Analyst to lead cross-functional coordination and recovery planning that enhances our customer experience. This is a high-impact opportunity to join our manufacturing operations team in Grand Rapids, MI. As a Case Analyst, you’ll be at the center of communication and execution strategies that reduce customer disruption and drive continuous improvement.

Who You Are

You are a detail-oriented analyst with a passion for solving complex problems and improving systems. You thrive in collaborative environments, communicate clearly across functions, and bring a proactive mindset to every challenge.

Minimum Qualifications

• 2-5+ years of experience in a production, inventory control, or case management environment
• Strong communication and interpersonal skills
• Influence cross-functional teams to align on case strategies and priorities without direct reporting authority

Desired Skills and Experience

• Experience with lean manufacturing or continuous improvement practices
• Bachelor’s degree in Business, Supply Chain, or related field, or military equivalent experience
• Strong analytical and root cause problem-solving skills
• Proficiency in SAP and Microsoft Office tools
• Ability to manage multiple priorities with minimal supervision
• Familiarity with Smartsheet or similar project management tools
• Experience working cross-functionally with operations, order management, and distribution

What You Will Be Doing

• Analyze daily data to assess customer impact and operational risk
• Lead communication across teams and develop recovery plans for disruptions
• Coordinate material and capacity needs to support production recovery
• Communicate updates and escalation plans to stakeholders
• Drive continuous improvement in case management and recovery processes

Wellbeing Means so Much More than Benefits, you may be interested in:

• Nurse and massage therapist onsite for employees
• Cell phone stipend monthly
• Employee assistance program, providing free counseling, financial resilience, and legal guidance
• 2nd doctors opinion for you and your extended family (parents, siblings, spouse, and more!)

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

What Matters to Us:

More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at myhr@steelcase.com.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

Steelcase is a MVAA- Gold Level Veteran-Friendly Employer. Steelcase recognizes the amazing experiences and skills that Veteran's possess. We encourage all Veterans and Veteran Spouses to apply.

Please see our Working at Steelcase Document for more detailed benefits and compensation information.

If you’re interested in Steelcase, but this isn’t the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.