Senior Business Analyst (Support Services & Engineering)
symplr
IT, Customer Service
United States
USD 110k-130k / year
Senior Business Analyst (Support Services & Engineering)
- ID
- 2026-2395
- Category
- Business Operations
- Position Type
- Regular Full-Time
- Min
- USD $110,000.00/Yr.
- Max
- USD $130,000.00/Yr.
Overview
The Senior Business Analyst will help drive the improvement and evolution of our business operations by understanding the company's continuously changing needs while finding solutions to improve its business processes. This role will help coordinate and facilitate cross functional stakeholders in; analyzing business processes and recommending solutions to align individual business functions with organizational goals, assisting business stakeholders in documenting and defining business requirements, and will facilitate the prioritization of business initiatives within the business applications team.
Duties & Responsibilities
- Manage and lead the work intake and prioritization process of feature enhancements and defects to help accelerate execution of business process and technology improvements
- Partner with stakeholders across business units to complete business process and requirements mapping in a collaborative way, to ensure completeness of requirement documentation and to accelerate the development of system changes
- Manage communication and status updates of inflight work and initiatives to keep business stakeholders informed
- Develop business documentation standards including but not limited to (business requirements documents, use cases and test scenarios, business process flows and procedures) and drive the adoption and use of the templates to serve the execution of system changes
- Drive awareness of business process change that impact across business units and ensure alignment across business units prior to work development or execution
- Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
- Collaborate with project managers and cross-functional teams to support execution of prioritized work initiatives
- Maintain documentation regarding various projects, processes, and operations
Skills Required
- 3-6 years of experience in business analysis or equivalent operational roles supporting business process mapping and operational process improvements, and technology deployment projects.
- Strong drive for results; comfortable in a fast-paced environment and delivering results while balancing multiple priorities
- Collaborative mindset with demonstrated ability to build trusting stakeholder relationships and be an influential partner
- Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
- Experience with various business applications, including CRM, PSA, ERP platforms (Salesforce, NetSuite, Certinia, etc.)
- Experience in generating process documentation, use cases and user testing documentation
- Experience with building process flow diagrams and use of relevant process mapping technology
- Excellent communication skills, with an ability to translate data into actionable insights
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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