CVO Vendor Manager
symplr
United States
CVO Vendor Manager
- ID
- 2026-2419
- Category
- Credentialing
- Position Type
- Regular Full-Time
- Min
- USD $60,000.00/Yr.
- Max
- USD $75,000.00/Yr.
Overview
The CVO Vendor Manager is responsible for leading the management of third-party Business Process Outsourcing (BPO) services. This individual will assist in the oversight of long-term management of BPO relationships and performance delivery, ensuring that partners meet contractual obligations and deliver optimal performance. The Manager will work closely with internal cross-functional teams, including internal CVO operations, training/L&D, and QA to ensure high-quality service delivery, cost-effectiveness, and alignment with business objectives. This role also involves developing and managing performance metrics and KPIs to ensure partner compliance and continuous service improvement.
Duties & Responsibilities
- Develop and manage strong relationships with third-party BPO vendors, ensuring high levels of satisfaction and performance
- Monitor partner performance against SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), driving corrective actions when performance issues arise
- Facilitate ongoing coaching to partner leadership on internal symplr work processes, quality guidelines and continuous improvement
- Attend partner calls to review performance and generally guide the direction of focus for partner teams
- Conduct risk assessments of vendor relationships and work to mitigate potential risks (e.g., financial, operational, reputational)
- Be a champion for both the symplr partner strategy and our partners as an extension of symplr
- Perform training facilitation as necessary
- Conduct quality evaluation and hold calibration calls to define and guide expectations in accordance with symplr processes and contractual deliverables
- Continuously assess service delivery and drive process improvements to enhance quality, reduce costs, and improve efficiency
- Develop reports and dashboards to present performance data to leadership, highlighting areas of success and opportunities for improvement
- Serve as a SME resource to the partner management team
- Work closely with internal departments (e.g., IT, HR, Finance, Operations) to align BPO strategies with business objectives
Skills Required
- At least 2 years in a leadership role preferred
- Strong experience in developing and managing performance metrics, SLAs, and KPIs to measure and improve vendor performance
- Excellent communication and interpersonal skills, with the ability to interact with senior leadership, partners, and cross-functional teams
- Exceptional organizational management skills with the ability to prioritize tasks, manage deadlines, and coordinate multiple initiatives
- Analytical skills to assess vendor performance data, identify trends, and implement improvements
- Solid understanding of PES and/or PSV symplr operations, quality assurance and associated regulatory requirements
Desired Skills and Qualifications:
- Bachelor’s degree in Business Administration, Procurement, or experience in CVO management in lieu of degree.
- Experience working with global vendors and managing international outsourcing relationships.
Min
Max
Options
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Applicants must be authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship.
About symplr:
symplr is revolutionizing healthcare operations with a first-of-its-kind platform that drives effective, efficient, and connected workflows while increasing operational benefits and scaling clinical, financial, and quality outcomes—driving value where it matters most.
We are a remote-first company with employees working across the United States, India, and the Netherlands. Guided by values, we focus on teamwork, championing our customers, being rooted in action and outcomes, overcoming challenges, and leading through equality and integrity. Read more about symplr's culture and values at symplr.com/careers.
Perks & Benefits:
- Company Sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 5%, eligible upon hire with immediate vesting
- HSA Employer Contributions, Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Permissive Time Off Plans, Volunteer Time Off, & 12 Paid Holidays
- Fully Paid Medical Leaves of Absence and Bonding Leaves for new parents
- Tuition Assistance & Continuing Education Reimbursement available
- Additional Employer-Paid Programs: Cleo Family Services, Care@Work Memberships, Headspace Memberships, LifeMart Discounts, and more!
symplr is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
As an ongoing commitment to reasonably accommodate individuals with disabilities, symplr has established alternative methods to complete the application process. Disabled applicants needing assistance are encouraged to call 281.863.9500 if further assistance is required.
To all recruitment agencies: we do not accept resumes or partnership opportunities. Please do not forward resumes to symplr or any of our employees. We are not responsible for any fees related to unsolicited resumes.
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