Customer Success Manager
Tegus
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Chicago, IL, USA
Posted on Thursday, April 25, 2024
Tegus is the leading market intelligence platform for key decision makers. We power some of the world’s most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products and services enable clients to discover unmatched insights and answers to the most challenging questions they face to help them make better informed decisions.
As a Customer Success Manager at Tegus, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will serve as the primary point of contact for a portfolio of 150+ mid market firms, guiding them through their journey with our products and services. Your main objectives will be to drive adoption, manage each account's overall health and engagement, minimize churn, and identify opportunities for account growth.
Responsibilities
- Serve as the main point of contact for assigned accounts, building strong relationships with key stakeholders.
- Proactively engage with clients to understand their business objectives and ensure our products and services align with their needs.
- Drive adoption of our products and services within each account, providing training and support as needed.
- Monitor and analyze account health metrics, identifying areas for improvement and taking proactive measures to address issues.
- Develop and execute strategies to minimize churn and increase client retention.
- Collaborate with internal teams, including Sales, Product Development, and Operations, to advocate for the needs of our clients and ensure a seamless customer experience.
- Identify opportunities for upselling and cross-selling additional products or services to existing clients.
Qualifications
- Proven experience in a customer-facing role, preferably in customer success, account management, or sales.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
- Analytical mindset with the ability to interpret data and derive actionable insights.
- Proficiency in Salesforce, Google Suite, & Microsoft Office Suite.
Benefits & Perks
- Comprehensive medical, dental, and vision plans.
- 401K plan with an employer match.
- Paid parental leave for all parents.
- Unlimited paid vacation, flexible work hours, and 10 observed paid holidays per year.
- Employer funded long-term disability.
- Award-winning culture with regular team-wide events designed to foster connections and promote creativity.
- Generous employee referral bonus program.
- The opportunity to attend peer-nominated quarterly DEI events.
- Working for a thriving, performance-based company that values promoting from within, career advancement and transparency.
- Work from our state of the art office in the heart of Chicago’s Loop featuring standing desks, nursing parent rooms, gender neutral bathrooms, subsidized gym access, and full amenity floor.
- Commuter benefits & a fully stocked kitchen with rotating snacks and beverages.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Tegus we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Tegus is unable to sponsor or take over sponsorship of employment visas at this time.
Tegus, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, Tegus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Tegus expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.
This job is no longer accepting applications
See open jobs at Tegus.See open jobs similar to "Customer Success Manager" Purpose.