Mission Engagement Manager (Customer Success)
Torch.AI
Sales & Business Development, Customer Service
Leawood, KS, USA
Posted on Mar 5, 2026
What You’ll Do
- Own customer engagement and operational adoption for deployed Torch.AI capabilities.
- Serve as the primary mission-facing coordinator ensuring delivery success, adoption, and user trust.
- Track customer outcomes, usage patterns, and mission feedback to drive continuous improvement.
- Coordinate issue resolution and escalation between customers and engineering teams.
- Support training, onboarding, and operational rollout of new capabilities.
- Maintain customer engagement plans, deployment readiness checklists, and mission success metrics.
- Partner with product and engineering teams to ensure roadmap alignment with operational needs.
- Support renewals and expansion opportunities by demonstrating measurable mission impact.