IT Engineer
Veeva
IT, Education
Boston, MA, USA
Posted on Thursday, April 25, 2024
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems is looking for an onsite IT Engineer (End User Services) to support our employees in our new Boston, MA office and throughout the Americas. The successful candidate will be someone with a broad skillset / background in the field of End User Support and IT Infrastructure, a self-starter who can balance day to day operations with speed and efficiency while still planning and working towards long term goals.
Your day-to-day role will be very hands on managing end to end desktop support, from procurement to deployment, and ensuring our employees have the IT services and support they need to be productive. We are looking for someone with a strong service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.
What You'll Do
- Interact with internal clients to help resolve all levels of IT-related issues and provide answers in a timely manner
- Executive support as needed
- IT account and asset management for onboarding/offboarding of employees
- Diagnosis and repair of end-user devices
- IT ticket management
- Resolution of escalated technical IT matters
- Manage and deploy corporate PCs/Macs
- Support company events
- Support conference room hardware (Zoom Rooms) setups and troubleshooting
- Coordinate warranty repairs
- Ship, recycle, and dispose of devices
- Assist in the management of hosted IT applications (Google G Suite, O365, Zoom, Okta, etc.)
- Participate in staffing the Virtual Walk-up (open Zoom Room) for end users who need help
- Provide occasional on-call weekend support
- Look for ways to improve current processes and make suggestions for improvements
Requirements
- 2-4 years of experience in a desktop support role within a global organization across multiple regions and time zones
- Excellent verbal/written communication
- Experience in supporting Microsoft Windows, Mac OS, and Chrome OS
- Experience with G Suite and Office365
- Can troubleshoot hardware/software issues for Windows and Apple devices
- Can perform software installations and upgrades for various types of applications
- Excellent verbal and interpersonal skills
- Shows a history of giving excellent customer service and focus
- Highly motivated individual with experience getting things done in a fast-paced environment
- Able to travel within North America
Nice to Have
- ITIL, CompTIA, and/or Microsoft certifications
- Knowledge of general IT security controls and best practices
- Experience documenting IT applications and training users
- Cisco Meraki knowledge
- Knowledge of asset management best practices
- Previous experience with cloud/SaaS and/or virtualization technologies
Perks & Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program
Compensation
- Base pay: $65,000 - $105,000
- The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.