Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? That’s OK. Most people aren’t. It’s a $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Laird Superfoods.

Who You Are

The Sr. Manager, Professional Services Operations will provide an exceptional customer experience via streamlined processes, technology, and collaborative business support to all of our Services clients.

This position will require experience and expertise in the ability to improve the organization through business process, analytics, automation, and tracking. The ideal candidate will have a consulting background with the ability to track resources, project success and profitability, improve resource management, deployment and utilization, project operations administration, business operations and performance management.

We are looking for a strategic thinker that can see the big picture, strive for ongoing improvement, and thrive in a hyper-growth, dynamic environment. Your goal is efficiency and automation to drive margins while delivering exceptional customer outcomes.

Ideal candidates will have experience in scaling professional services organizations, the CPG industry, and accounting or a combination of those experiences.

Roles and Responsibility (list in order of importance)

• Partner with the Customer Experience team overall and Professional Services senior leadership to establish strategic plans, operational & financial objectives to unlock productivity and accelerate execution
• Develop strategies and measurable plans to scale the Services offering with maximum efficiency
• Develop standard operating model and improvement roadmaps, identifying opportunities for process and technology improvement and optimization including redesign, and development of new process and policies
• Drive the operational cadence for the group, develop, measure and track critical KPIs and present findings and actionable insight to leadership
• Drive the business performance management framework, incorporating financial and operational metrics that drive informed business decisions, identification of trends and recommendations to optimize performance
• Leverage business systems including SFDC, CS platform, and the Vividly platform to deliver reliable, scalable and efficient solutions to support services objectives
• Maximize and optimize Services operations resources, aligning priorities and focus on highest value work; continuous refinement of roles and outcomes to best meet the needs of the business
• Act as conduit and change agent between the business and supporting teams - including Sales, CX, Finance and HR.
• Centralize SOW process and have oversight on scope projects, assist with creating SOWs and partnering with sales to enhance service revenue
• Resource management and capacity oversight
• Project monitoring and hygiene

Required Qualifications:

• Years of Experience in Related Field: 7 years in an operations leadership role
• Education: Bachelor's degree in business, operations or related area
• Technical/Specialized Knowledge, Skills, and Abilities: Broad knowledge of professional services and the processes, challenges and business context associated with PS, based on experience in a variety of roles and functions
• Accounting knowledge and CPG knowledge preferred
• Strong leadership, people development and influencing skills; able to build and lead
• Strong verbal and written communication and presentation skills and are equally adept in communicating upwards and downward and ability to work across groups and geographies
• Experience driving large and complex initiatives from framing the problem, conducting research and analysis to building business and operational plans through to driving execution to successHistory of operational excellence, exceptional analytical skills and execution abilities
• Resourceful, results-oriented and highly energetic
• Knowledge of business forecasting and performance management processes and approaches
• Ability to effectively work with tight schedules and fast paced environment
• Passion for customer success, empowering others and delivering value to customers

Benefits

• 100% Remote position - Open to anywhere in the USA so long as you have internet
• Salary and equity - We base our salary bands off of current market data to ensure you’re getting compensated fairly
• Flexible PTO - and we really mean it! We want folks to utilize time off to help prevent burn out!
• Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 60% of all dependents
• 401K through Betterment - Where we contribute 3%
• Weekly $20 Sharebite Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal
• Monthly $50 Wellness Reimbursement - physical wellness, mental wellness, learning & development - we’ve got you!
• Monthly $200 Remote Work Stipend - Use it for your phone bill and internet
• Vividly Days Off - Whenever a holiday falls on a Monday or Friday, we turn it into a 4 day weekend! That means Vividly employees have about 20 days of holiday right off the bat!
• Compensation range from $160,000-$180,000 OTE