Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? That’s OK. Most people aren’t. It’s an $8 trillion dollar problem that is ripe for disruption by an innovative SaaS startup. In order to grow, consumer packaged goods (CPG) brands spend 20% of their topline revenue to get into retailers and promote their products within those retailers. The problem is that today 70% of those promotions are not ROI positive. This is because ROI is hard to track. The industry operates on emails, pdfs, and xls spreadsheets. At Vividly, we’re solving this massive problem with exciting tactics including AI, Machine Learning, and Fintech and adding value to everyone in the chain. Some of our customers include brands you may use and love - Liquid Death, Amy’s, and Laird Superfoods.

The Vividly Professional Services Finance team is a newly defined pillar of Customer Experience. We are looking to drive client value by providing financial support through distributor/retailer back-up retrieval, collections, and transaction processing. We are seeking a hardworking, bright, and energetic professional to join the Customer Experience team as a Deductions Associate! If you're a self-starter with an entrepreneurial spirit and technical aptitude, you'll fit right in. This is an exciting opportunity to participate in and help shape our customer's journey to the Cloud. We need someone who has lived on the front lines of Small to Midsize Business (SMB) helping these companies better understand, optimize, and analyze trade spend dollars.

Duties and Key Responsibilities:

• Navigate distributor, direct, and logistics portals to gather the required backup documentation.
• Maintain an Excel spreadsheet that tracks missing deduction backup items.
• Communicate with engineers when the web scraper does not work as expected.
• Maintain manuals for each distributor and direct account, explaining the details of their customer portals.
• Create and send email reports to Vividly clients with status updates twice a month.
• Assist with ad hoc analysis and reporting.
• Take responsibility for department goals by accepting new duties and finding opportunities for improvement within the Customer Success – Technology Enabled Services department.

What We Look For:

• 1 years of experience in Trade Promotion Management
• A background or education in Accounting
• Works a shift aligned with the PST, MST, EST timezones
• Business level English fluency required
• Beginner knowledge of SaaS products preferred, including Excel, PowerPoint, G-Suite
• Experience working in a start-up and comfortable with change
• Impeccable oral and written communication skills
• Eager to learn and fosters a desire to serve customers and create win-win partnerships