About this role:

As a Branch Banking End-User Principal Business Execution Consultant, you will lead the strategy, design and delivery of innovative technology solutions that empower frontline employees and enhance customer experience across our national branch network. Your expertise in product management, cloud transformation and end-user computing will drive operational excellence and digital enablement at scale.

In this role, you will:

• Shape and execute the digital workplace strategy for branch banking, aligning with enterprise hardware standards—including teller workstations, peripherals, mobile devices, and self-service tools—to ensure reliability, performance, and user satisfaction

• Lead the modernization of branch desktop environments, including migration to cloud-based virtual desktop infrastructure (VDI) and scalable endpoint solutions, while ensuring compliance with regulatory and risk frameworks

• Conduct in-depth research on retail banking trends, customer behavior, and branch technology innovations to proactively identify opportunities that improve service delivery and operational efficiency

• Drive cross-functional collaboration to deliver seamless, omni-channel experiences that connect branch, digital, and contact center touchpoints—enhancing both employee productivity and customer engagement

• Partner across Technology, Branch Operations, and Employee Experience teams to deliver intuitive, secure, and resilient tools that support day-to-day branch activities and long-term transformation goals

• Manage product roadmaps and delivery pipelines using OKRs, Epics, and Features in JIRA Advanced Roadmaps to prioritize initiatives, improve team velocity, and reduce operational friction in high-volume environments

• Champion user-centered design by gathering feedback from branch employees, piloting new capabilities, and continuously refining solutions to meet evolving frontline needs

• Serve as a subject matter expert in branch end-user technology, supporting internal audits, regulatory reviews, and enterprise governance processes

• Design and implement highly customer-centric compute experiences for both employees and retail customers that meet or exceed user experience expectations

• Lead the planning, design, and implementation of hybrid/cloud strategies for end-user enablement, focusing on scalability, reliability, and performance

• Integrate enterprise authentication and authorization platforms to enhance security and streamline access management

• Collaborate on business requirements and implementation, ensuring alignment with organizational goals and user needs

Required Qualifications:

• 10+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 5+ years of financial services experience

• 5+ years of experience in cloud adoption, desktop and application virtualization, and digital experience strategies

• 5+ years of experience in Agile practice and tools experience, including JIRA and Confluence

• 3+ years branch technology or retail banking technology experience

Desired Qualifications:

• Proven success managing large-scale investments and achieving measurable business outcomes

• Strong leadership skills with a user-centric approach to product development and strategy

• Experience with large-scale end-user hardware management and supporting virtual desktops and other Enterprise Desktop technologies

• Experience with Desktop as a Service (DaaS) cloud technology (Amazon Workspaces, Microsoft W365, Google Cloud)

• Experience with end user computing

• 4-year college degree or master's/advanced degree

Job Expectations:

• Ability to travel up to 10% of the time

• Ability to work a hybrid schedule in one of the listed locations; 3 days a week in office and 2 days a week remote

• Relocation assistance is not available for this position

Locations:

• 300 S. Brevard St., Charlotte, North Carolina

• 3075 Loyalty Circle, Columbus, Ohio

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.