Marketing Operations Specialist
Zoro US
Company Summary
Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary:
Zoro is looking for a passionate, driven individual to join our high energy, hyper-growth organization as a Marketing Operations Specialist. The Marketing Operations & Technology team at Zoro exists to help drive improvement in the operational processes and technology that form the backbone of our marketing department.
The Marketing Operations Specialist position will be an individual contributor role reporting to the Sr. Manager of Marketing Operations & Technology. This position will work closely with a variety of cross-department stakeholders (e.g. Creative, Integrated Marketing, Direct Mail, Category Management, etc.) as well as interact with teams within our Technology organization such as Digital Product Management.
This role will ensure the smooth execution of marketing initiatives by optimizing workflows and processes, drive process improvements that enhance efficiency, collaboration, and delivery across teams, and support and maintain our project management tool, Workfront.
A variety of different skills and backgrounds could lead to success. If you have a background in business analysis, project management, process management, continuous improvement, and/or automation you are encouraged to apply.
Duties and Responsibilities:
- You will manage project intake, project and task routing, and ensure project deliverables are met on-time.
- You will analyze the workload feature in Workfront and and assist with adjusting project timelines based on team availability as well as effectively communicate with the teams any issues or concerns with meeting deadlines based on workloads.
- You will assist with analyzing processes and timelines to find opportunities for improvement
- You will ensure processes are standardized, documented, and adhered to in order to ensure repeatable, high-quality outcomes for the department.
- You will drive operational efficiencies, cost savings, and labor savings through continuous improvement and automation of manual work
- You will ensure the uptime and reliability project intake and workflow management
- You will analyze and provide consistent and reliable Workfront reports that showcase and/or analyze the number of projects, time spent on project types, at risk projects and tasks, etc.
- You will assist with Workfront configuration as new projects types and team members come onboard
Minimum Qualifications:
- 2+ years of experience in marketing
- Project management experience
- Bachelors degree
- Self-directed and effective working independently, yet equally comfortable contributing in a fast-paced team environment
- Strong problem-solving skills and attention to detail
- Experience with spreadsheets and building presentations
- Ability to understand marketing tactics, processes, and technology, how it differs between departments, and effectively communicate these complex concepts between teams and levels within the organization
- The ability to identify and resolve project issues, adapt to changing priorities, and manage risks is essential to this role
Preferred Qualifications:
- Workfront Experience
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.