Trust and Safety Trainer
Remote
USD 72k-85k / year + Equity
Posted on Jun 11, 2026
Trust and Safety Trainer
Remote
Operations
Remote
Full-time
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
- Job Title: Trust and Safety Trainer
- Reporting to: Trust and Safety Manager
- Hours: Full Time: Monday-Friday
We are seeking a highly organized and proactive Trust and Safety Trainer to lead the development, delivery, and continuous improvement of Trust and Safety training programs. This role will serve as the primary owner of Trust and Safety training strategy, ensuring employees remain aligned, informed, and equipped to effectively respond to evolving trends, operational processes, and quality expectations.
The ideal candidate will bridge the gap between SOP documentation and day-to-day execution by creating structured learning programs, reinforcing operational standards, and partnering closely with Trust and Safety Operations, QA, Intelligence, and Product teams.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
Training Development & Delivery
- Develop, maintain, and continuously improve a standardized Trust and Safety training curriculum for onboarding and ongoing education
- Translate SOPs, workflows, and operational changes into practical, easy-to-understand training materials
- Deliver instructor-led, virtual, and self-guided training sessions for the Trust and Safety Team
- Create refresher trainings to reinforce critical Trust and Safety processes, policy updates, and emerging trends
- Ensure training content remains current as strategy, tools, and internal procedures evolve
Coaching & Quality Support
- Partner closely with QA teams to identify performance gaps and recurring operational issues
- Design and implement structured coaching programs based on QA findings
- Provide targeted 1:1 and group coaching to improve accuracy, consistency, and SOP adherence
- Monitor training effectiveness through QA trends, employee feedback, and operational performance metrics
Operational Alignment
- Serve as a key liaison between Ops, Intelligence, QA, and Product teams to ensure training aligns with real-time operational needs
- Support major process rollouts and operational changes with clear communication and reinforcement plans
- Help drive consistency across teams by standardizing knowledge and best practices
Knowledge Management
- Build and maintain centralized knowledge resources, training documentation, and operational playbooks
- Create scalable and accessible learning resources
- Identify opportunities for proactive training based on recurring operational pain points and trends
Minimum Requirements:
- 2+ years of experience in learning and development or training
- Experience developing and delivering training content in an operational environment
- Strong understanding of workflows, SOP adherence, and operational processes
- Excellent communication, presentation, and coaching skills
- Ability to simplify complex processes into actionable guidance
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Preferred Requirements:
- Experience in fraud investigations, trust & safety, or risk operations
- Analytical mindset with the ability to identify trends and training opportunities from QA or operational data
- Familiarity with LMS platforms, knowledge management systems, or instructional design principles is a plus
- Strong documentation and process improvement capabilities
- Ability to adapt quickly in a rapidly evolving fraud landscape
Success Metrics
- Improved SOP adherence and operational consistency
- Increased QA scores and reduced recurring errors
- Faster adoption of new processes and fraud mitigation strategies
- Increased employee confidence and engagement related to training and support
Why This Role Matters
- Trust and Safety requires more than onboarding. It demands continuous education, reinforcement, and adaptation. The Trust and Safety Training Analyst will play a critical role in strengthening operational excellence by ensuring teams are consistently aligned, confident, and prepared to respond to evolving fraud threats.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $72,000 - $85,000. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.
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Req ID: FET-853