Position: Senior Enterprise Presales Engineer
Location: US-Remote

THE ROLE:
This position requires daily customer, business partner and internal team interaction. Together with the regional sales team you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities. The role will support customers across traditional IT and Operational Technology (OT) environments, helping them evaluate and implement secure endpoint solutions that address the unique security, connectivity, and availability requirements of distributed and industrial systems.

• Be part of a team of PreSales engineers providing excellent service to IGEL’s customers and partners
• Partner with customers and internal teams to assess technical requirements in IT and Operational Technology (OT) environments and recommend secure endpoint solutions aligned with Zero Trust and business continuity needs.
• Technical contact for new customers from the discovery and qualification phase to post sales handover
• Build and maintain customer and partner rapport through virtual meetings and on-site visits
• Analyze customer needs and development of technical solutions
• Prepare, execute, and support proof of concepts
• Take ownership of technical RFIs, RFPs and public tenders and respond in time
• Adhere to the IGEL reference architecture and best practices
• Become a Subject Matter Expert in a specific technology stack
• Use remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
• Ensure a clear and professional communication between our teams and the customer
• Execution and pro-active preparation and follow-up of technical product presentations and workshops
• Demonstrate our technology at industry events and tradeshows
• Promote IGEL training offerings, additional IGEL services and IGEL Certifications
• Works under general supervision and may consult with senior colleagues on new projects
• Latitude for independent judgement
• Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
• Communicate customer and market requirements to the Product Management and Development teams
• Continue education by attending training sessions and reading technical documentation
• Work through technical issues at the operating system level
• Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
• Manage case escalation to maintain forward movement on sales opportunities
• Ability and willingness to travel as needed

• Experience working with or supporting Operational Technology (OT) environments, including an understanding of the unique security, availability, and endpoint requirements of industrial and operational systems.
• Understanding of Zero Trust and IT/OT security principles, including approaches for securing distributed endpoints, connected devices, and access to critical operational environments.
• Strong written and verbal communication skills with the ability to communicate effectively with engineers, Salez teams, and management
• Strong presentation skills
• A team player who is influential and builds good working relationships across all levels
• Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
• Very good ability to understand and explain complex technical issues in an easy way
• Ability to communicate via phone and E-Mail
• Ability to listen effectively and show patience while working with customers, colleagues, and partners
• Ability to adapt to new technologies quickly
• Ability to take effective notes
• Ability to multitask effectively and work under pressure
• Positive work ethic

Technical skills

• Minimum of four to five years PreSales Engineer experience required
• Working knowledge of Linux Operating Systems preferred
• In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
• Working knowledge of Windows Operating Systems
• Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
• Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
• Good understanding of the solutions offered by IGEL’s technology partners