Location: Remote

Travel Requirements: As needed for research efforts or team events (primarily East Coast)

Job Summary

The PatientPoint Experience Design team is looking for a Lead Product Designer to own the user experience of an internal operational platform used by teams across the company and support our provider-facing product.

This is a senior individual contributor role with no direct reports, you will lead through craft and expertise. The right person for this role gets genuinely excited about complex workflows, cares about the humans who depend on the tools they design, and wants to see their work translate into real improvements for patient, providers, and the people who work at PatientPoint.

What You’ll Do

• Own design outcomes end-to-end, from defining the problem through delivery and iteration.
• Partner in the product triad to shape problems and deliver outcomes — not just execute against a roadmap.
• Lead Product Discovery: embed with our users, conduct research, observe real workflows, and develop a deep understanding of what people actually need
• Translate complex operational data and system states into interfaces that are clear and actionable. Usability is the priority, you can take a messy business process and turn it into something people actually want to use.
• Prototype and validate ideas at the right fidelity before committing to engineering time.
• Own your design workflow (Figma & Claude) — systems, prototyping, developer handoff, and Design QA with clarity and precision.
• Connect design decisions to measurable outcomes in partnership with product and data teams.
• Contribute to the Experience Design practice through participation in design critiques, maintaining the design system, and knowledge-sharing with teammates to elevate craft.

What We Need

• 6+ years of experience in product design or UX with a strong portfolio of shipped work
• Proven ability to drive design as an individual contributor within cross-functional teams and across multiple projects. Demonstrated ability to run design independently — scoping, executing, and iterating.
• Experience with operational or technical domains — internal tooling, B2B SaaS, or enterprise software — including dashboards, workflows, monitoring systems, or similar complex environments
• Strong discovery skills and ability to translate learnings into design improvements. You know how to get to the real problem through research, observation, and process mapping.
• Advanced proficiency in Figma, including systems thinking, prototyping, and developer handoff
• Experience using or integrating AI tools into design workflows
• Comfort measuring success using both qualitative and quantitative signals
• Strong communication and storytelling skills, with the ability to influence stakeholders at multiple levels
• Solid understanding of front-end technologies (HTML, CSS, JavaScript) and their impact on design decisions

Desired Qualifications

• Experience in healthcare, health-tech, or regulated environments
• Experience contributing to or scaling design systems across multiple teams or products
• Familiarity with accessibility standards and inclusive design practices

What You'll Need to Succeed

• You are curious about how systems work and energized by complexity.
• You are comfortable with ambiguity and create clarity rather than waiting for it.
• You make design decisions with incomplete information and adjust as you learn.
• You understand your users’ real context, not just their stated preference.
• You want your work to matter and you can draw a line from a design decision to a better experience for the people who depend on it.
• You are passionate about the craft of design and want to be part of how it’s evolving with AI

Portfolio Expectations

Show us work that demonstrates end-to-end ownership, discovery rigor, and design craft in complex domains. We want to see how you think — the problems you framed, the trade-offs you made, and how your solutions evolved. We are most interested in your hands-on design work.

Portfolios should emphasize impact, outcomes, and influence, not just deliverables.

Base Salary Band: $101,600-$177,000

Compensation: At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “About PatientPoint” at the end of this job description.

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